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Introducing Cotton Babies Live Chat!
October 31, 2016 8:00 am | by

We realize there are going to be a lot of questions along your cloth diapering journey, and we’re always here to help! Our customer service team is an AMAZING resource. They truly care and will take the time to chat with each and every one of our customers to help them be successful through their cloth diapering experience.

Our team is available to chat Monday through Saturday, from 10 a.m. to 6 p.m. CST. You can reach them by phone at 314-892-1855 or via email at And that’s not all! We’ve recently provided the opportunity for our customers to reach our team while they shop on our website through our live chat system!

So why live chat? Here are a few reasons why our customers love our new live chat system:

1. Immediate answers. Through our live chat system, you will be able to connect directly with one of our customer service representatives right away! No need to wait for an email response. They can answer in real time.

 2. Sleeping baby? Don’t wake them by talking on the phone. Or maybe you’re at work… Silently communicate to get all the answers you need in whatever setting you’re in.

 3. Convenience. Customer service can conveniently send you links to assist you with whatever questions you may have. Follow along and know exactly what they’re talking about when they mention a hemp insert that’s a great way to add absorbency. Or get quick access to a page with more information to assist you with your cloth diaper routine. Whatever you need assistance with, you can get quick and convenient help through our live chat!

 4. Quicker response – Even after hours! Not only is our live chat system faster than an email and easier than a phone call, but also has a quicker response time even after hours!  If you have a question outside of our business hours, simply send us a message via chat and someone will respond within 12 business hours.

5. Questions about your order? If you have questions about your order, our team can pull up your order history and tell you everything you need to know right then and there.

Find our live chat on the lower right-hand corner of your screen while shopping on Simply click on the box labeled, “Need a little extra help? Chat with us!”, enter your name, email address, and start chatting!

Whether you need help navigating the website, have questions about a product or simply need advice along your cloth diapering journey, we’ve made sure to provide you with a variety of different ways to connect with our team in the most convenient route for you and your family. Don’t ever hesitate to reach out to our customer service team with whatever question you come across. We’re always happy to help.


About the Author

Julia joined Cotton Babies in 2016 as Executive Assistant to Jenn Labit. She’s the proud mama to a toddler and a baby. She and her husband also have 2 dogs, a cat, a turtle and a pet fish. Julia is a diehard Cardinals fan who loves spending time with her family, shopping, crafting, and binge-watching “The Office.”


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