CB: Tell us a bit about the family behind Baby Care Diaper Service, including that quintessential St. Louis question, where did you go to high school?
Mark and I (Kathy) both grew up in St. Louis. I grew up in Crestwood and Mark in St. Peters. We met through friends and were married in 2005. Our first child, Caitlyn was born in 2006. We now have two more children, Norah (born in 2008) and Ryan, who just turned 2 last Saturday. I went to Ursuline and Mark went to Francis Howell.
CB:Can you share with us the history of Baby Care Diaper Service in St. Louis?
Baby Care has been around for more than 20 years. It was started by a family who owned coin laundry and washed the diapers in the back. They eventually bought out other cloth diaper services in the area including General Diaper. It was sold to another couple in 2005. We started using the service shortly after Caitlyn was born in May 2006.
CB: What are the benefits of a using diaper service vs. washing your own?
Laundry, laundry, laundry. We remove that aspect. You do not have to worry about getting the diapers washed and dried, because once a week clean diapers just arrive on your porch and the dirty ones are taken away. We have asked and surveyed our customers and it always comes down to us doing the washing for them. We hear time and time again, that they simply wouldn’t cloth diaper if they had to wash their own.
CB: What types of customers do you serve?
We serve all sorts of people, from the stay-at-home moms to working parents. We deliver from the lofts on Washington Ave to customer’s workplaces, for those that live out of our service areas. We recently expanded into Illinois and have receive a great response from that move. We are so happy to help put more bottoms in cotton.
CB: Aside from traditional prefold diaper service, what other services do you offer?
Finally, we just started washing customer owned diapers on a weekly basis. For a very nominal fee, we will stop and pick up your stash of diapers, give them a cleaning and return them to your front porch.
CB: What is the best thing that has happened in the time you’ve owned Baby Care Diaper Service?
Besides the birth of two more kids, I would say the impact we have had on the environment and St. Louis with washing over 1 million diapers. Setting up our washing facility has really given us the ability to grow and offer more services to St. Louis and we are excited that people are responding.
CB: What does a typical day at work look like for you?
I (Kathy) take care of the customer side of things mostly. I sign people up, make changes to their account, and I keep track of their weekly diaper usage. I do all the ordering of diapers, wraps, etc. and do a small route of deliveries. I am also a nightowl, so many times you will get e-mail from me when you wake up in the morning.
CB: It’s 3 p.m. on a Saturday afternoon, what would we find your family doing?
Ryan would be napping. The girls would either be riding bikes with Mark, playing in our backyard or coloring. I would be doing the normal mom stuff: playing with the girls, reading with them, or dishes…
CB: At Cotton Babies, we love coffee, so we have to ask, what’s is your favorite drink?
We are more tea drinkers than coffee, but Mark enjoys both iced and hot tea. I’m a fan of ice tea from St. Louis Bread Company. Pair that with a chocolate chip cookie and I’m in heaven.
CB: Anything else we should know about Baby Care Diaper Service?
We really love what we do. I am so proud to be making a difference in St. Louis. I feel like Mark and I work great as a team. He is “big picture” and thinks of our next plans and programs. I am the day-to-day. E-mails, voicemails, working with parents to sign up for service and anything else they need. I do the routes and all last minute packing. My father-in-law does 2 of the delivery days and I do the third so we are very family oriented.