Cotton Babies Warranty
March 15, 2015 7:12 pm
After reviewing the feedback received through customer surveys regarding detergent choice and washing routines, Cotton Babies has decided to make several major changes.
- We are discontinuing our list of recommended detergents. Instead, we are recommending that parents choose a detergent that works well for their family, their budget, and their child. The new detergent information sheet along with basic washing instructions is available here.
- In concert with this decision, we are also modifying the warranty that applies to Cotton Babies manufactured cloth diapers (bumGenius, Flip, and Econobum). This warranty change will be honored retroactively on purchases of all Cotton Babies manufactured cloth diapers purchased since January 1, 2014. The revised warranty can be reviewed here.
- We continue to recommend the use of detergents that are free of optical brighteners, perfumes, fabric softeners, and dyes. Many detergents may leave certain chemical residues on fabric. Some, not all, babies may react to this residue. If your child has a diaper rash, seek medical advice. Parents are responsible to ensure that the detergent of their choice is safe for their child. The use of bumGenius detergent is recommended, but not required for warranty coverage.
We realize that these are substantial changes, but they are changes that should make things easier (and better!) for you.
If you have questions, please let us know. Thank you for your support and feedback!
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