Warehouse Roulette – Naked Covers
February 23, 2012 11:59 pm
I’ve been bugged by Jenn and others to write posts on the blog for a long time, but I didn’t want to have to figure out what to write about while staying somewhat on topic. So the obvious solution was to write about random things in the warehouse. Warehouse roulette! To make it fun and very random, I put all of the warehouse locations in a box, mixed it up and drew a location.
For this week I thought I’d try to get ahead of the game and draw the location early so I had the weekend to think about and write the post. So on Friday I drew the location. Friday night I wasn’t feeling so well. Saturday I was really miserable. Sunday I was diagnosed with Influenza type A and today is the first time I’ve seen my laptop since last Friday. I feel like Rip van Winkle (looked like it too).
Have you ever been tested for the Flu? That is an AWFUL test. “I’m going to push this stick up your nose until it stops, then do it again on the other side. It feels like getting water in your nose”. Uh-huh… That should be re-phrased as “It’s going to feel like ramming a stick up your nose coated with hot sauce. It’s going to burn and hurt like hell. Then I’m going to do it again on the other side. Ready? No? Good, here it goes.”
To make things even more interesting, little Elsie was also sick with something – either the Flu or just a really bad cold and I was supposed to be taking care of the kids while Jenn was away. By the amazing grace of Skype and friends/family willing to take the kids back and forth from school for us, we somehow made it through the week this far. Here’s hoping the boys stay well.
So what did I draw? I didn’t really draw a product this time. This location is where we put naked covers to send as replacements for warranty issues. Naked covers? Oh la la! Show me a pic! Ok, here it is:
As a side note, I upload larger versions of the images, so if you want to see more detail in one of the pictures, just click on it (like last week’s warning label on the bottom of the medela breastshield box).
Why naked covers? Well, early on we learned that if someone has a manufacturing defect or problem with a diaper that comes with an insert, the insert is just fine. Why pay to ship an insert we’ll just have to ship back? Back in the day, you could stuff a cover in a first class envelope, tape it up real good and send it in for cheap. Of course today, anything beyond a piece of paper needs to have a 3D scan made to calculate postage. To simplify the returns process and ship replacements out as quickly as we can to our customers, we filled a rack with a little of everything – bumGenius 4.0, flip and econobum in all colors and closures.
Speaking of returns, we have an amazing returns department. You have to have a special gift to work in a returns department that handles diapers. You would not believe the nastiness that can arrive by mail. I used to open the returns because Jenn would get grossed out by it. We understand when you’re upset about your diapers having an issue, but, really, sending in barely washed poopy diapers that are still damp via ground from the other side of the country in the summer is not the best way to win us over for sympathy. Chocolate on the other hand….
The most amusing part about returns (for me anyways) is seeing all of the creative ways customers pack their diapers. Customers have used everything from shoe boxes, to fancy printed boxes, to paper bags mummified with tape, to grocery store bags not mummified in tape, to disposable diaper boxes (which are always fun to carry high through the warehouse).
Somewhere I still have the Rice-a-Roni box someone sent a couple of bumGenius 2.0’s in years ago. Thank you whoever sent that one in. It still makes me smile.
Here’s to a better week of not being sick!
“Keep smiling, it makes everyone wonder what you’re up to.”
copyright 2012 Cotton Babies, Inc – Warehouse Roulette – Naked Covers